If a receiver is not on duty, we dont receive the product. You won't know this and it won't be written in any company LP rule book, but it's routine in the industry. FAKETTY: I was fortunate when I came herebecause the audit program was already in place. If theres a problem in any specific market, we get an E-Share note. Each salary is associated with a real job position. It is a module-based, interactive program that is very detailed in its content to ensure associates have a solid grasp of what we want them to know in order to meet our high standards of professionalism. The vast majority of them came from in-store controller positions. In fact, within forty-five days of that tragedy, we had a number of draft documents released to member companies that dealt with how to upgrade security in stores, distribution centers, and dairies.I also assist in updating the loss prevention survey, which seventy-two member companies responded to last year. 71 Loss Prevention jobs available in Manassas, VA on Indeed.com. New loss prevention manager harris teeter careers are added daily on SimplyHired.com. See all Asset Protection Coordinator salaries to … We have also completely automated our loss prevention department with web-based case management system. Here’s Exactly What to Write to Get Top Dollar, Regional Loss Prevention Manager Interviews, How To Follow Up After an Interview (With Templates! It could be on anything from how to deal with organized retail theft scenarios to how to handle a biological threat. Verified employers. It excites them. EDITOR: Thats impressive. FAKETTY: Theres an old clich that says, Nobody cares unless somebody is keeping score. He came to me and said, Dan, all those things we were talking about are actually happening. I mentioned the Northern Michigan program before. Occasionally, he carries out task 4 while strolling aimlessly through the store. The people that receive the training know that you have a vested interest in them. Talk a little bit about how technology is impacting loss prevention. EDITOR: Lets back up now and talk about your background and how you got into loss prevention. It is a lot cheaper to train and educate someone to make good decisions than to pay out large settlements because of easily preventable errors. Im not saying that all DSD drivers are dishonest, but I am a firm believer in keeping honest people honest. I dont know how they can come up with solutions to our problems unless they have a thorough understanding of what our culture is or how our business operates. We have developed a training packet for them to ensure consistency in each store that includes a PowerPoint presentation, workbooks, and an in-house video that our cashiers see on acts of dishonesty. But first, let me set the scene. I believe in peaceful protests and condemn those who take advantage of these gatherings to cause destruction or harm. Asset Protection Coordinator salaries at Harris Teeter can range from $16-$18. It is simply a very good investment while increasing employee effectiveness and developing management potential. EDITOR: Since youve been at Harris Teeter now for three years, how has the role of loss prevention changed within the company? As a result, the loss prevention specialists are in these stores trying to identify the cause or breakdown in controls. President & CEO. We have an extensive training and certification program. For example, take something as basic as alarm systems. The LP detective will watch the female teenager for an hour until she decides what she wants and proceeds to the cash register to pay for it. Our company president and senior vice president of operations are the ones that drive most of this and he wants LP to be in that spotlight. If our inventory shrink numbers were on the rise, Id say thats a concern. Search and apply for the latest Loss prevention part time jobs in Cary, NC. Job email alerts. RIOT – Most protests are an excuse for destruction and looting. “Employee discount only for Harris Teeter brand products. I was picking up dinner during the after-work rush at the uptown Harris Teeter one evening last week--minding my own business, groping fruit--when I witnessed a shoplifting in progress. EDITORS NOTE:Dan Faketty is vice president of loss prevention at Harris Teeter, an upscale grocery chain with 143 stores operating in six southeastern states. Asset Protection Detective at Harris Teeter Nottingham, Maryland 225 connections When you do that, a DSD vendor has incentive to short you product or even destroy it, often throwing it away in your own compactor, if not controlled. This estimate is based upon 6 Harris Teeter Loss Prevention salary report(s) provided by employees or estimated based upon statistical methods. When factoring in bonuses and additional compensation, a Loss Prevention at Harris Teeter can expect to make an average total pay of $35,761 . Sonia Hernández Prior to that he held several loss prevention positions with Shopko Stores Inc. a mass merchandiser based in Green Bay, WS. If you don’t see your question answered on our FAQ page, please send a comment, FAQ! ... Business Administration or Political Science; two years of direct experience in Retail Loss Prevention . Were trying to embrace technology here. Displayed here are Job Ads that match your query. I challenge the vending community all the time to learn as much about our operation as they can and, for the most part, they are always willing to do this at least the good ones. Faketty came to Harris Teeter in 1999 from Kmart, where he was director of loss control for Super Kmart Centers. Harris Teeter Full Time Asset Protection Coordinator in Washington D.C. and Surroundings, VA | 599574249 | Snagajob. EDITOR: When audit reports to loss prevention, LP executives sometimes struggle with what type of individual to put on the audit side to partner up with the LP individual. I first took a store-level position withShopKo in Kingsford, Michigan, then moved to Green Bay, Wisconsin. Check out our Harris Teeter website. We share information, confidentially, with our vendors so they understand our challenges and can work with us to solve issues. When properly executed, it is a win-win for all concerned. At least six people from Florida used gas station skimmers and self-checkout machines at Harris Teeter supermarkets to steal millions from unsuspecting victims in eight states, according to federal prosecutors. Search and apply for the latest Loss prevention part time jobs in Cary, NC. However, our LP teams spend more time on the nonperishable end of the business when dealing with inventories. Vice President Asset Protection. At that time there were less than 100 super centers in the entire country. In the scheme of things, its not a big budget item. FAKETTY: Thats a good question because theres a big difference between traditional retail and grocery. What would you do if you discovered that a co-worker was stealing product or money? EDITOR: Does the audit function report to you? FAKETTY: I am flattered and have no idea where that came from, but I think the web is absolutely revolutionizing what we do today. I went to Northern Michigan University in Marquette and majored in criminal justice. What expectations do you have with the vendors that provide you products? EDITOR: Give us another example of your use of new technology. The bottom line is that we now get a tremendous amount of support from our executive group, which is unparalleled, compared to anywhere else Ive worked. So I guess that made me a qualified candidate. EDITOR: Is there any particular reaction the president or senior management has with a store that fails audits? It is these standards that have been recognized by Northern Michigan University. Very select item.”, “Very good if you have just started a family. FAKETTY: Culturally, the role of loss prevention has come full circle. Check out the latest Loss Prevention Jobs or see Loss Prevention Salaries at other companies. EDITOR: Talk about your role in corporate board-of-director meetings. Kroger - Retired. FAKETTY: I think on balance it may be a little bit different because we dont have the product mix that you see in either discount or specialty retail. FAKETTY: I believe there are more similarities than dissimilarities. As a matter of reference, we are not thought of in that light. Teeter is at its busiest from about 5 to 7 pm on weekdays, along with Sundays right before the 1 pm football games. 2) talking to pretty girls. Ensure that all items listed on the Customer Service Store Visit Audit and Loss Prevention Front End Audit are performed. At Harris Teeter, we offer the opportunity to order fresh meats, produce, dairy, and other groceries online. We dont have high-ticketed fashions or power tools. This program was actually developed and now is managed by MaryAnn House, the director of loss prevention for FMI. I have also been involved, as have other committee members, in drafting recommendations on security improvements for the grocery industry as a result of 9/11. FAKETTY: Grocery is a little different than traditional retail in that you have perishables to deal with and a lot of the perishable shrink is actually waste. As we roll out a loss prevention program or a financial control, it is typically designed to prevent some type of exposure to loss. Harris Teeter believes that by giving back to our communities, we can build incredible neighborhoods for all of us. At Harris Teeter customer satisfaction is our priority! The typical Harris Teeter Loss Prevention salary is $35,761. Ensure Store Management has a thorough understanding of Harris Teeter's Shoplifting Directives (6 steps). But more importantly, we want vibrant neighborhoods because that's where our associates … This estimate is based upon 1 Harris Teeter Asset Protection Coordinator salary report (s) provided by employees or estimated based upon statistical methods. I graduated with an associate degree in 1979 and went back to school.I graduated from their police academy in 1981. But if a store has two consecutive failing audits, we know theres a high probability that the store is headed for trouble. FAKETTY: You dont want to be a store with a failing score. Loss Prevention Strategies. Get critical infromation for loss prevention professionals, security and retail management delivered right to your inbox. FAKETTY: Yes. They get smarter and they come back and work twice as hard. ), 7 of the Best Situational Interview Questions. Harris Teeter: A Premium Brand of Community Involvement. Ensure Store Management has a thorough understanding of Harris Teeter's Shoplifting Directives (6 steps). What better way to do that than to visit store locations together. Fortunately, we had some solid auditors already in place. Indeed may be compensated by these employers, helping keep Indeed free for jobseekers. Not so good for single people.”. The opposite of that, however, is that we seem to be targeted by organized retail theft as it relates to high-ticket meat products. Apply for a Harris Teeter Customer Service Management Assistant job in Matthews, NC. I am a results-oriented leader combining solid experience in Loss Prevention, Retail and Grocery. We see getting involved in our communities at the local store level and through corporate contributions as an important part of doing business. He is a Certified Retail LP professional and a lifetime member of the Loss Prevention Foundation. FMI has 2,300 companies that represent 26,000 grocery stores throughout the United States and Canada with 200 that are international. FAKETTY: Their number-one objective make no mistake about itis minimize inventory shrink. Asset Protection salaries at Harris Teeter can range from $40,936-$47,429. This estimate is based upon 6 Harris Teeter Loss Prevention salary report(s) provided by employees or estimated based upon statistical methods. EDITOR: In the food business, how do you deal with shrinkage? https://trib.al/ijrKFOV. How to Win at Loss Prevention…Decisively! Glassdoor will not work properly unless browser cookie support is enabled. Ultimately, they ensure were executing these programs in each of their stores daily. 9 Attention-Grabbing Cover Letter Examples, 10 of the Best Companies for Working From Home, The Top 20 Jobs With the Highest Satisfaction, 12 Companies That Will Pay You to Travel the World, 7 Types of Companies You Should Never Work For, How to Become the Candidate Recruiters Can’t Resist, 11 Words and Phrases to Use in Salary Negotiations, 10 High-Paying Jobs With Tons of Open Positions, Negotiating Over Email? Senior EVP Retail Operations & Innovation. Copyright © 2021 Loss Prevention Media. By taking the Introduction to Criminal Justice course and completing the Harris Teeter certification program, students are eligible for a certificate in retail loss prevention. Yesterday at 3:14 PM. Northern Michigan is in the process of creating an associate degree in loss prevention and the certificate credit will also count towards the degree. Vice Chair of the LPF Board. FAKETTY: Theyre a combination of both. Get started by finding your local Harris Teeter and enjoy food shopping online. Competitive salary. EDITORS NOTE:Dan Faketty is vice president of loss prevention at Harris Teeter, an upscale grocery chain with 143 stores operating in six southeastern states. Thats when the information was presented to the president of the company and he wanted to get involved. In my opinion, nobody really put a lot of emphasis on passing or failing until we were able to demonstrate the correlation between low scores and high shrink. So on a daily basis, theyre involved in program implementation and execution. EDITOR: Tell us a little about FMI and the role that you play with FMI. Both have multistore responsibility and service the same group of stores creating a team approach to loss prevention and audit. EDITOR: Are these more operational or more shrinkage audits? I have been very fortunate that Jeff recognizes the importance of these programs and he continues to encourage our department to participate at all levels. When our president wanted to see failing audits, the senior vice president of operations wanted to see them, then our chief financial officer, the regional vice presidents and so on. EDITOR: Is the mix in the food industry different from traditional retail with the exposures from the traditional LP side, such as shoplifting and employee theft? See salaries, compare reviews, easily apply, and get hired. Unfortunately, what I see in our industry does not always reflect that. Loss Prevention salaries at Harris Teeter can range from $34,161 - $37,293. Prior to that he held several loss prevention positions with Shopko Stores Inc. a … Free, fast and easy way find a job of 574.000+ postings in Cary, NC and other big cities in USA. How do companies who have both product categories under one roof balance the different issues? By doing this, I believe they become better providers. 23. Were identifying who the players are, were working with state and local law enforcement officials and were going to shut down any businesses that are illegally buying our meat. With the click of a mouse, were not only getting detailed transaction data, but through data-mining processes, were getting color-coded charts that are force-ranking cashiers from best to worst by store, district, or region. We developed the audit, which is heavily weighted in LP. Intern, contractor and hourly pay scale vary from regular exempt employee. Most companies, as a part of their contractual agreements allow DSD vendors to order and stock shelves, all in an effort to save labor. Were dealing with it very similarly to investigating organized theft in traditional retail settings. We call ourselves loss prevention or asset protection, but if you identify what youre doing on a daily basis, you may find that youre more of a security department than you think you are. Harris Teeter salary is full-time annual starting salary. The ideal prospect will have 3-5 years experience in retail with a full understanding of physical security, training, investigations, auditing, exception…. Free interview details posted anonymously by Harris Teeter interview candidates. Loss prevention professionals are either going to be a part of it, or theyre going to be on the sidelines. Harris Teeter has some excellent store branded products and often has great sale items. Check out the latest Harris Teeter Jobs. The Loss Prevention Foundation : Paul Jones, LPC. Harris Teeter average salary is $-, median salary is $- with a salary range from $- to $-. Save job. United States. Leesburg Patch. For one thing, I believe it will cut down on your turnover. If you have good controls in place, theyre not as likely to try to take advantage of you. RILA. When I first came here, our store managers told me this was happening and I said, Yeah, yeah, yeah. We actually cycle all stores three times a year in nonperishable and every 30 days in perishable. Click for more information. Our associates had to complete the semester-long course on their own time. Our company recently offered associates an opportunity to take the retail loss prevention management course offered on-line by the criminal justice department. What weve been able to do is single source with an alarm vendor, Checkpoint Security Systems, who offered a tool that allows us to use the web to do Internet monitoring of our own systems. Brook Valley 1.0. Asset Protection Coordinator salaries at Harris Teeter can range from $16-$18. Ensure that all items listed on the Customer Service Store Visit Audit and Loss Prevention Front End Audit are performed. I guess Im one of many others in our industry who stumbled into retail loss prevention. Were using the Internet to access that as well. There are hundreds of grocery chains on this E-share network. A dedicated professional with 24+ years in the Loss Prevention/Asset Protection, private and government security fields spanning three countries. FAKETTY: I consistently challenge them to make us better and more profitable. All the audits are scored, ranked, and posted and any failing audits are forwarded to the president of the company. The guy in the expensive suit places 3 DVD players and a flat-screen TV … How would you describe the recent rise in protests and public demonstrations? Now they’re going to prison. Provide immediate coaching/feedback to associates who are not in compliance with expectations. EDITOR: Can you tell us about some of the things that youve done from a program standpoint in both of those areas? I interviewed with Super Kmart operation executives, and they must have liked me, because Ben offered me a position as director of loss control for Super Kmart Centers, which I accepted. In the quarterly presentations, Jeff Sherman [Harris Teeters chief financial officer] and Ianswer some very tough and very pointed questions about what new programs were executing and more importantly, why. We see getting involved in our communities at the local store level and through corporate contributions as an important part of doing business. I wasnt a very good listener at that time. Do you believe wearing a mask should be required in retail stores? EDITOR: In your environment, what are your expectations from your loss prevention professionals? Apply online instantly. Practical Skills: Has a strong working knowledge of store operations to include Cash Office, Front-end, DSD processes and Inventory Control. Goodwill Industries of the Greater East Bay. Harris Teeter: A Premium Brand of Community Involvement. See if they're hiring! A free inside look at Harris Teeter salary trends based on 3,479 salaries wages for 553 jobs at Harris Teeter. As the auditors work and identify problems, they report those issues to their LP specialists. Apply to Asset Protection Associate, Loss Prevention Officer, Protection Specialist and more! We have a strong employee honesty program in place at Harris Teeter to prevent loss. He is a Certified Retail LP professional and a lifetime member of the Loss Prevention … About. Ironically, we now use the loss prevention auditor position as a stepping stone to become a loss prevention specialist, which enables our organization to promote from within. 4) folding both arms behind his back and staring up at the sky or ceiling. Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate. Harris Teeter: A Premium Brand of Community Involvement. See all Asset Protection salaries to learn how this stacks up in the market. See how your offer stacks up to other pay packages and negotiate confidently. Its not uncommon for our LP staff to access the Internet from their home computer or laptop. In our organization, we have a loss prevention auditor who reports directly to our loss prevention specialist. Have a thorough understanding of Harris Teeter's shoplifting directives (6 steps) and after completion of the certification program will intercede in theft situations to minimize losses. Michael Keenan, LPC. Renee Bringle. A lot of retailers dont provide nearly that much training for their LP professionals. We have implemented a lot of new loss prevention programs over the past two years, and although the vast majorities were developed corporately, they had a lot of input and involvement. It does not stop there, however. As mentioned above, our organization encourages it. I think it should be a choice whether I wear a mask or not. FAKETTY: Yes. District Loss Prevention Manager at Marshalls, TJX. We rewrote the audit when I first arrived and targeted questions that we felt would impact shrink. There was a manual that I was able to reference, but for the most part that was it. We have a comprehensive LP training program where our DSD receivers are tested and certified. This video places a strong emphasis on our abilities to monitor their performance. Yesterday at 4:01 PM. Industry-wide, perishable waste can be perhaps 60 percent of the entire shrink total for a chain, with the other 40 percent coming from nonperishable areas. Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate. Faketty is currently chairman of the loss prevention committee of the Food Marketing Institute, a trade association serving the retail food industry. We pride ourselves on the fact that since we rolled out our front-end initiative, our employee dishonesty cases on the front end have steadily decreased. It was not always this way, but now that we have the correlation by his requestthe president wants to be personally involved. Faketty came to Harris Teeter in 1999 from Kmart, where he was director of loss control for Super Kmart Centers. In that sense, we dont seem to have the type of professional thieves you may have in a traditional discount or specialty retail setting. President. Loss Prevention Specialist. See all Asset Protection Coordinator salaries to … Now that Ive been here for a while and Ive seen what actually takes place, I have to give our store managers credit. Unfortunately, I have seen this cops-and-robbers mentality prevalent in the grocery industry and it disturbs me. Responsibilities will include performing floor Responsibilities will include performing floor monitor duties, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. The biggest responsibility in that role is putting together the loss prevention conference, which will be held February 23 26 in Clearwater Beach, Florida. Harris Teeter is based in Matthews, NC, a suburb of Charlotte. As a result, associates who complete the other academic requirements for a certificate in retail loss prevention are awarded twelve semester hours of credit. For example, right now theyre involved in a proactive initiative called front-line performance, which is designed to minimize shrink on the front end. 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